Lush Beauty Policy

At Lush Beauty, we take pride in offering 100% authentic, premium skincare and beauty products, imported directly from brands or their authorized distributors. We stand by the quality of every item we sell, and this guide outlines our ordering, payment, and returns policies so you know exactly what to expect. We are an registered e-commerce store under ROC Fiji.

Ordering

Our clients can place orders via our website (lushbeautyfj.com) or through our Facebook (@Lush Beauty) and Instagram (@lushbeautyfj) accounts. Please share order confirmation via message to our social media or email if order is not placed through social media.

You have the following collection options:

  • Post Office pickup from the Post Office of your choice (Counter Collections)
  • EMS Delivery
  • Delivery  within Suva -Nausori Corridors (subject to location of delivery as some routes could likely be not accessible due to unforeseen circumstances).
  • In-person pickup, please contact us to arrange a location and time. This is a scheduled approach.

All orders sent through the Post Office or EMS are packed, sealed, and padded for safe delivery.

Post Office & EMS Delivery

  •         Dispatch days: Wednesday & Saturday ( excluding public Holidays)
  •          Cut-off: Confirm and pay by 6pm the previous day to be included in the next dispatch
  •          Expected duration for parcel collections:

o   Viti Levu: 1-3 business days

o   Vanua Levu: 3-5 business days

o   Maritime locations: Varies (please contact us)

  •           Expected duration for EMS Delivery:

o   Viti Levu: 1-2 business days (occasionally up to 3)

o   Vanua Levu: 2-4 business days

  •           EMS delivery coverage: Available only in designated EMS delivery zone. Please contact us to check if your location is covered

Suva-Nausori Deliveries

-        To be arranged at a scheduled day and time,  usually take 1-3 business days. Customers will be contacted beforehand to check their availability.

Payments

We accept: M-PAiSA, Internet Banking / Bank Transfer, or Cash (in-person deliveries only ).

  • Payment must be confirmed before dispatch for all shipped orders. Please share screenshot where possible.
  • Same-day payment and same-day dispatch may not be possible depending on order volume, so please pay as early as you can before your preferred dispatch day.
  • Delivery or In-person pickup: cash accepted at pickup or delivery time. If pickup is scheduled more than a day in advance, payment must be confirmed beforehand to secure the order.

Payment notes:

  • Bank Transfer: include your order number in the transfer narration and send a screenshot as confirmation.
  • M-PAiSA : send a copy of your receipt to confirm payment.

Returns & Exchanges

We carefully inspect and pack every order before shipping. That said, we understand returns are sometimes necessary: an incorrect item, a non-arrival, or a defect.

7-Day Window You may request a return or exchange within 7 days of receiving your order.

To qualify, items must be:

  • Unopened, unused, and in original packaging
  • Containing all original tags and seals
  • Accompanied by a receipt or proof of purchase

Exceptions to the "unopened" requirement apply only where the product is expired or you received the wrong item.

How to Request Contact us via Facebook Messenger (@Lush Beauty) or Instagram to initiate a return or exchange. Once approved, we'll send you instructions on how to send the item back.

Items returned without prior approval will not be accepted.

Return Shipping Costs

  • If the return is due to our error (wrong item or defective product), we cover return shipping.
  • If the return is for any other reason, the customer covers return shipping/delivery.

Exchanges

  • Message us before returning or placing a new order. Exchanges are assessed and approved internally first.
  • Exchange requests must be made within the same 7-day window, and the original item must be unopened, unused, with seal intact.
  • If you're outside Suva–Nausori, you're responsible for shipping the item back to us adequately packaged, and any related cost.
  • Once we've received and inspected the returned item, we'll send the replacement as per your new order.

Order Accuracy Please double-check product selection, shade/variant, and delivery details before placing your order. It is the customer's responsibility to review their order details once the order has been placed, and to check that the product delivered or shipped matches what was ordered.

Damaged, Defective, or Incorrect Orders Contact us immediately with photo and video evidence so we can resolve the issue promptly.

Refunds

  • Approved refunds will incur a 25% fee of the total sale value, minus any shipping charges.
  • Once your return is received and inspected, we'll notify you of the approval decision.
  • Approved refunds are issued via M-PAiSA or Internet Banking within 2–3 business days.
  • Please provide your M-PAiSA number or banking details when submitting your return request.
  • Lush Beauty Fiji is not responsible for any bank or service provider fees applied to your refund.

Important Product Information

  • All products sold by Lush Beauty Fiji are authentic, imported directly from brands or their authorized distributors from Korea.
  • Individual Results Vary: skin types differ, and we cannot guarantee a product will suit every individual.
  • Not Medical Advice: information on our website, social pages, or in our responses (including product descriptions and recommendations) is for general informational purposes only and is not medical or dermatological advice. Please consult a qualified professional before starting new products or routines, especially if you have sensitive skin or known allergies.
  • Liability: Lush Beauty Fiji is not responsible for adverse reactions, damage, or injury arising from use or misuse of our products. Please review ingredients carefully before purchase and use.
  • Patch Testing: we recommend patch testing any new skincare product before full use.
  • Packaging Variations: product photos are for illustrative purposes. Brands update packaging and branding from time to time, so appearance may differ slightly from photos, but contents and specifications remain the same as advertised.

Message to Our Customers

Lush Beauty is where beauty meets care, and we take the utmost priority in serving you to the best of our ability. Reach out any time via Facebook Messenger (@Lush Beauty) or Instagram (@lushbeautyfj) , or email us at lushbeautyfj@gmail.com .