Refund policy

At Lush Beauty Fiji, we take pride in offering 100% authentic, premium skincare and beauty products, imported directly from brands or their authorized distributors. Delivering the right product to you is important to us — and while we stand by the quality of every item we sell, we understand that sometimes returns are necessary as there could be incorrect product delivered, product not arriving or there is a defect. This policy outlines the process to initiate a return or refund.

7-Day Return Window

You may request a return within 7 days of receiving your order.

To qualify, items must be:

  • Unopened, unused, and in original packaging
  • Containing all original tags and seals
  • Accompanied by a receipt or proof of purchase
  • You can also request a return should the product be expired or if you have received an incorrect delivery.

How to Request a Return

Please contact us on Facebook Messenger (@Lush Beauty) or Instagram to initiate your return.
Once approved, you’ll receive detailed instructions on how to send your item back.

Items returned without prior approval will not be accepted.

For any questions about returns, reach out to us directly via Messenger or Instagram (@Lush Beauty) — we’ll be happy to assist.

Return Shipping Costs

  • If the return is due to our error (e.g., wrong item or defective product), we’ll cover all return shipping costs.
  • If the return is for any other reason, the customer is responsible for return shipping fees.

Quality Assurance

We carefully inspect and pack every order before shipping to ensure it reaches you in perfect condition.
If your order arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue promptly.

Important: For fragile items, we strongly recommend selecting Fragile EMS as your shipping option.
Lush Beauty Fiji will not be liable for damage to fragile items shipped via Postage, Counter Collection, or Normal EMS.

Exchanges

Once you have received your product and should you wish to purchase something else rather than your original delivery, you can initiate the process by messaging us. Please note prior to returning and placing a new order, you will have to reach out to use via our social media platforms and drop us a message.

After your request is approved based on our internal assessment, we will advise you of the next steps. Do note if you are outside of Suva – Nausori, this will incur cost for exchange of product, and you are liable to shipping it adequately back to us.

Furthermore, we have received the product, we can proceed to sending you the updated product as per your order.

Important: Exchange is a valid only within the first 7 days from the date of purchase. You must also note that for exchange the original order must not be altered with, i.e. seal not broken, item remains unopened, and it has not been used.   

Refunds

After your return is received, inspected and approved, we’ll notify you of the approval status.
If approved, your refund will be issued via M-PAiSA or Internet Banking within 2–3 business days.

Please provide your M-PAiSA number or Internet Banking details when submitting your return request.

Note: Lush Beauty Fiji is not responsible for any bank or service provider fees applied to your refund.

Message to our Customers

Lush Beauty is where beauty meets care and we take utmost priority in ensuring that we deliver and serve you to the best of our ability, if there is anything you can also contact us via our Social media platforms or email us on lushebeautyfj@gmail.com.