Refund policy

Returns & Exchanges

We carefully inspect and pack every order before shipping. That said, we understand returns are sometimes necessary: an incorrect item, a non-arrival, or a defect.

7-Day Window You may request a return or exchange within 7 days of receiving your order.

To qualify, items must be:

  • Unopened, unused, and in original packaging
  • Containing all original tags and seals
  • Accompanied by a receipt or proof of purchase

Exceptions to the "unopened" requirement apply only where the product is expired or you received the wrong item.

How to Request Contact us via Facebook Messenger (@Lush Beauty) or Instagram to initiate a return or exchange. Once approved, we'll send you instructions on how to send the item back.

Items returned without prior approval will not be accepted.

Return Shipping Costs

  • If the return is due to our error (wrong item or defective product), we cover return shipping.
  • If the return is for any other reason, the customer covers return shipping/delivery.

Exchanges

  • Message us before returning or placing a new order. Exchanges are assessed and approved internally first.
  • Exchange requests must be made within the same 7-day window, and the original item must be unopened, unused, with seal intact.
  • If you're outside Suva–Nausori, you're responsible for shipping the item back to us adequately packaged, and any related cost.
  • Once we've received and inspected the returned item, we'll send the replacement as per your new order.

Order Accuracy Please double-check product selection, shade/variant, and delivery details before placing your order. It is the customer's responsibility to review their order details once the order has been placed, and to check that the product delivered or shipped matches what was ordered.

Damaged, Defective, or Incorrect Orders Contact us immediately with photo and video evidence so we can resolve the issue promptly.

Refunds

  • Approved refunds will incur a 25% fee of the total sale value, minus any shipping charges.
  • Once your return is received and inspected, we'll notify you of the approval decision.
  • Approved refunds are issued via M-PAiSA or Internet Banking within 2–3 business days.
  • Please provide your M-PAiSA number or banking details when submitting your return request.
  • Lush Beauty Fiji is not responsible for any bank or service provider fees applied to your refund.

Important Product Information

  • All products sold by Lush Beauty Fiji are authentic, imported directly from brands or their authorized distributors from Korea.
  • Individual Results Vary: skin types differ, and we cannot guarantee a product will suit every individual.
  • Not Medical Advice: information on our website, social pages, or in our responses (including product descriptions and recommendations) is for general informational purposes only and is not medical or dermatological advice. Please consult a qualified professional before starting new products or routines, especially if you have sensitive skin or known allergies.
  • Liability: Lush Beauty Fiji is not responsible for adverse reactions, damage, or injury arising from use or misuse of our products. Please review ingredients carefully before purchase and use.
  • Patch Testing: we recommend patch testing any new skincare product before full use.
  • Packaging Variations: product photos are for illustrative purposes. Brands update packaging and branding from time to time, so appearance may differ slightly from photos, but contents and specifications remain the same as advertised.

Message to Our Customers

Lush Beauty is where beauty meets care, and we take the utmost priority in serving you to the best of our ability. Reach out any time via Facebook Messenger or Instagram (@Lush Beauty), or email us at lushbeautyfj@gmail.com .